FREQUENTLY ASKED QUESTIONS
Privacy and Security Policy
Our company may collect personal data for various purposes. How and in what way the collected personal data is collected, how and how this data is protected is stated below.
Due to the nature of the business, our Store collects some personal information about the members (such as name-surname, company information, telephone, address or e-mail addresses) by filling out various forms and surveys on the Membership or our Store.
Our company may send campaign information, information about new products, promotional offers to its customers and members in certain periods. Our members can make all kinds of choices about whether or not to receive such information while becoming a member, then this selection can be changed in the account information section after logging in as a member, or they can make a notification with the link in the information message they receive.
During the approval process via our store or via e-mail, personal information transmitted to our store electronically by our members will not be disclosed to third parties, except for the purposes and scope determined by the "User Agreement" we have made with our Members.
Our company records and uses the IP address of its members in order to identify system-related problems and quickly resolve any problems or disputes that may arise regarding the service provided. IP addresses can also be used to identify users in a general way and to gather comprehensive demographic information.
Our company may use the requested information for direct marketing purposes, either by itself or by the people it cooperates with, except for the purposes and scope determined by the Membership Agreement. Personal information can also be used to contact the user when necessary. Information requested by our company or information provided by the user or information about transactions made through our Store; It can be used in various statistical evaluations, database creation and market research without disclosing the identity of our members, even outside the purposes and scope determined by the "Membership Agreement" by our company and its collaborators.
Our company, to keep confidential information strictly private and confidential, to consider it a confidentiality obligation, to ensure and maintain confidentiality, to take all necessary measures and to take all necessary care to prevent all or any part of confidential information from entering the public domain or unauthorized use or disclosure to a third party. commits to show.
Credit Card Security
Our company prioritizes the security of credit card holders who shop at our shopping sites. Your credit card information is not stored in any way our system.
When you enter the transaction process, there are two things you need to pay attention to to understand that you are on a secure site. One of them is a key or lock icon on the bottom line of your browser. This indicates that you are on a secure website and all your information is encrypted and protected. This information is only used depending on the sales process and in the direction of your instructions. The information about the credit card used during shopping is encrypted with 128-bit SSL (Secure Sockets Layer) protocol, independent of our shopping sites, and sent to the relevant bank for questioning. If the card availability is approved can be sustained for shopping. Since no information about the card can be viewed and recorded by us, third parties are prevented from obtaining this information under any circumstances.
The reliability of payment/invoice/delivery address information of orders placed online by credit card is audited by our company against Credit Card Fraud. Therefore, the accuracy of financial and address/telephone information must first be confirmed in order for customers who order from our shopping sites for the first time to arrive at the procurement and delivery stage. In order to control this information, if necessary, the customer who has the credit card or the relevant bank is contacted.
Only you can access and change all the information you provide while becoming a member. If you protect your member login information securely, it is not possible for others to access and change information about you. For this purpose, it is acted within the 128-bit SSL security area during membership transactions. This system is an international encryption standard that cannot be broken.
Internet shopping sites with an information line or customer service service and where full address and telephone information are specified are more preferred today. In this way, you can get detailed information about all the issues that come to your mind, and you can get healthier information about the reliability of the company that provides online shopping service.
Note: We recommend paying attention to the full address and telephone number of the company on internet shopping sites. If you are going to shop, make a note of all the phone / address information of the store where you bought the product before you do your shopping. Confirm by phone before shopping if you do not trust. All information about our company and the location of the company are indicated on all our online shopping sites.
Third Party Websites and Apps
Our store may link to other sites within the website. Our company does not bear any responsibility for the privacy practices and contents of the sites accessed through these links. Advertisements published on the website of our company are distributed to our users through our advertising partners. The Privacy Policy Principles in this agreement are only for the use of our Store and do not cover third party websites.
Exceptional Circumstances
In the limited cases specified below, our company may disclose the information of users to third parties, except for the provisions of this "Privacy Policy". These cases are limited in number;
1. To comply with the obligations imposed by the laws, decrees, regulations, etc., issued by the competent legal authority and in force;
2. In order to fulfill the requirements of the “Membership Agreement” and other agreements concluded by our store with users and to put them into practice;
3. Requesting information about users for the purpose of conducting an investigation or investigation duly carried out by the authorized administrative and judicial authority;
4. It is necessary to provide information in order to protect the rights or security of users.
E-mail Security
Never write down your credit card number or passwords in the e-mails you send to our store's Customer Service regarding any of your orders. Information contained in e-mails can be viewed by third parties. Our company cannot guarantee the security of the information transferred from your e-mails under any circumstances.
Browser Cookies
Our company can obtain information about the users visiting our store and the use of the website by using a technical communication file (Cookie). The technical communication files mentioned are small text files that a website sends to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing status and preferences about the site.
The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose, how many times a person visits the site and how long they stay on the site, and to dynamically generate advertisements and content from specially designed user pages for users. The technical communication file is not designed to retrieve data or any other personal information from the main memory or your e-mail. Most of the browsers are initially designed to accept the technical communication file, but users can change the settings so that the technical communication file does not arrive or a warning is given when the technical communication file is sent.
Our company may change the provisions of this "Privacy Policy" at any time by posting it on the site or by sending an e-mail to users or publishing it on its site. If the terms of the Privacy Policy are changed, they will take effect on the date of publication.
For all your questions and suggestions about our privacy policy pera.brida@gmail.com . You can send an e-mail to the address. You can reach Pera Bridal from the following contact information:
Company name: Pera Bridal - Pelin Bulut
Address: Çiftlik Mah. Mevlana Cad. No:55/1 Beykoz İst
Email: pera.brida@gmail.com
Phone: +90 533 371 4480
Delivery Policy
After your order has been placed and payment has been received, we will email you your pre-order confirmation.
We work from Monday to Friday, from 09.30 to 18.30, except for Turkish public holidays.
For orders within Turkey, the shipping company that will receive service will be determined according to the user's shipping region.
Pera Bridal is not responsible for any customs duties, transaction fees or any other charges that may occur in international cargoes. Payment of these amounts will be required to clear your order from customs, depending on which country the delivery is made to. This means that no taxes and customs duties are included in the price displayed on the checkout screen. Since these fees are determined directly by the local customs, we cannot inform you the exact amount of Taxes or Customs Fees that your cargo will incur.
Exchange and Return Policy
You have 14 days from the delivery date to request a return.
There is absolutely no right of return for goods prepared in accordance with the buyer's wishes and/or his personal needs.
Before sending your products back to us pera.bridal@gmail.com. You need to send an e-mail to our address and you will then receive an e-mail with exchange instructions. Do not send anything back without contacting Pera Bridal as this will increase processing time.
We do not offer free return service if there is no defective product. Please note that you are responsible for shipping until we receive the returned items.
Products ordered from Pera Bridals' online store cannot be returned.
Pera Bridal is not able to reimburse customs duties and other taxes on orders shipped outside of Turkey, however, you can get these fees back by contacting your local tax offices directly.
To arrange the exchange, please either pera.bridal@gmail.com from our e-mail address or +90533 371 4480 contact us on our phone.
Product Exchange Address: Mevlana Cad. No:55/1 Beykoz İstanbul
DISTANCE SALES AGREEMENT
1. SUBJECT OF THE AGREEMENT AND THE PARTIES
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This contract, the Consumer with detailed information below, www.perabridal.com operated by the Seller; (hereinafter referred to as the WEBSITE) determines the rights, laws and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on the Implementation Principles and Procedures of Distance Contracts, regarding the sale of products and services made through the website and the delivery of the products to the delivery address. .
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The consumer is informed about the basic characteristics of the goods or services subject to sale, sales price, payment method, delivery conditions and all preliminary information about the goods or services subject to sale, and the right of "withdrawal", confirms these preliminary information electronically, and then confirms the goods or services. accepts and declares that it has ordered the services in accordance with the provisions of this contract. Preliminary information and invoice on the payment page of perabridal.com are integral parts of this contract.
SELLER INFORMATION
Title: PÈRA BRIDAL - PELİN BULUT
Address: Mevlana Cad. No:55/1 Beykoz İstanbul
Phone:
Fax:
Email:
Customer service:
CONSUMER INFORMATION
Name Surname / Title :
2. DATE OF THE AGREEMENT
2.1. This contract has been agreed by the parties on the date of completion of the Consumer's order on the WEBSITE and a copy of the contract has been sent to the CONSUMER e-mail address.
3. CONTRACTING PRODUCT
3.1. Details of the products ordered by the consumer, cash sales amounts including taxes and quantity information are given below. All of the products listed in the table below are hereinafter defined as “Products”.
4. DELIVERY OF PRODUCTS
4.1. The product is delivered to the delivery address specified by the Consumer on the WEBSITE, or to the person/organization at the address indicated, within 30 days at the latest, in a packaged and intact condition with its invoice.
In cases where the fulfillment of the goods or services subject to the order becomes impossible, the seller notifies the consumer in writing or with the Consumer data keeper, within three days from the date of learning of this situation, and all payments collected, including delivery costs, if any, are made at the latest (14) ten days after the notification date. returns within four days. The situation that the goods are not in stock is not considered as the impossibility of fulfilling the goods.
4.2. If the product is to be delivered to a person/organization other than the Consumer, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.
4.3. The consumer is responsible for checking the Product as soon as he receives it, and when he sees a problem in the Product arising from the cargo, not accepting the Product and keeping a report to the Cargo company official. Otherwise, the Seller will not accept responsibility.
5. METHOD OF PAYMENT
5.1. The Consumer shall confirm the relevant interest rates and the information regarding the default interest separately from the bank, since the forward sales are made only with credit cards belonging to the Banks, and that the provisions regarding interest and default interest shall be applied within the scope of the credit card agreement between the Bank and the Consumer, in accordance with the provisions of the legislation in force. accepts, declares and undertakes. Term / installment payment facilities provided by credit card, installment card issuing institutions such as banks and financial institutions are a loan and/or installment payment opportunity provided directly by the mentioned institution; Product sales realized within this framework and for which the Seller has fully collected the price, are not considered as installment sales for the parties of this Agreement, but are cash sales. The legal rights of the Seller in cases deemed to be sales in installments by law (including the right to terminate the contract in case any of the installments are not paid and/or demand the payment of the remaining debt together with the default interest) are available and reserved. In case of consumer's default, a monthly default interest of 5% is applied.
6. GENERAL PROVISIONS
6.1. The consumer accepts that he has read and learned the basic characteristics, sales price and payment method of the products displayed on the WEBSITE, as well as the preliminary information about the delivery, and has given the necessary confirmation for the sale in the electronic environment.
6.2. Consumer; By confirming this contract electronically, he has confirmed that he has obtained the correct and complete information about the address to be given by the Seller to the Consumer, the basic features of the ordered products, the price of the products including taxes, payment and delivery information and the right of withdrawal before the conclusion of the distance contracts. It is possible.
6.3. The seller is responsible for the delivery of the contracted product in good condition, complete, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any.
6.4. The Seller may supply the Consumer with a different product of equal quality and price before the contractual performance obligation expires.
6.5. If the Seller fails to fulfill its contractual obligations in the event that the fulfillment of the product or service subject to the order becomes impossible, it shall notify the consumer of this situation before the contractual performance obligation expires and may supply the Consumer with a different product of equal quality and price.
6.6. For the delivery of the product subject to the contract, the signed copy of this contract must be delivered to the Seller electronically and the price must be paid in the form of payment preferred by the Consumer. If for any reason the price of the product is not paid or canceled in the bank records, the Seller is deemed to be relieved of its obligation to deliver the product.
6.7. If, for any reason, after the delivery of the product, the Bank/financial institution to which the credit card is processed does not pay the Product price to the Seller, the Product shall be returned to the Seller by the Consumer within 3 days at the latest, at the Consumer's expense. All other contractual-legal rights of the Seller, including the follow-up of the Product price receivable, are reserved separately and in any case.
6.8. In cases where the performance of the goods or services subject to the order becomes impossible, the seller notifies the consumer in writing or with a permanent data store within three days from the date of learning of this situation, and all payments collected, including the delivery costs, if any, are made at the latest (14) ten days after the notification date. returns within four days. The situation that the goods are not in stock is not considered as the impossibility of fulfilling the goods.
7. PRODUCT DELIVERY PROCESSES
7.1. The product is delivered to the delivery address specified by the Consumer on the WEBSITE, or to the person/organization at the address indicated, within 30 days at the latest, in a packaged and intact condition with its invoice.
In cases where the fulfillment of the goods or services subject to the order becomes impossible, the seller notifies the consumer in writing or with the Consumer data keeper, within three days from the date of learning of this situation, and all payments collected, including delivery costs, if any, are made at the latest (14) ten days after the notification date. returns within four days. The situation that the goods are not in stock is not considered as the impossibility of fulfilling the goods.
7.2. If the product is to be delivered to a person/organization other than the consumer, the seller cannot be held responsible if the person/organization to be delivered does not accept the delivery.
7.3. The consumer is responsible for checking the product as soon as he receives it, and when he sees a problem with the product caused by the cargo, not accepting the product and keeping a report to the cargo company representative. Otherwise, the seller will not accept responsibility.
8. RIGHT OF WITHDRAWAL
In accordance with the relevant provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts;
8.1 Consumer; has the right to withdraw from the contract within 14 (fourteen) days from the date of receipt of the goods, without giving any reason and without paying any penal clause, in distance contracts for the sale of goods. However, the Consumer may use the right of withdrawal within the period from the establishment of this Agreement to the delivery of the goods. It is sufficient that the notification regarding the exercise of the right of withdrawal is addressed to the seller or provider in writing or with a permanent data storage device within this period. In order for our customers to exercise their right of withdrawal, they must fill in the return form sent to them with the product and deliver the product to the CARGO company with the return form. In determining the period of the right of withdrawal;
a) In the case of goods that are subject to a single order and delivered separately, the day on which the Consumer or the third party determined by the Consumer receives the final goods,
b) In the case of goods consisting of more than one piece, the day when the Consumer or the third party determined by the Consumer receives the last piece,
c) In contracts where the goods are delivered regularly for a certain period of time, the day on which the consumer or the third party determined by the consumer receives the first goods is taken as a basis.
8.2. Consumer's right of withdrawal;
a) Goods prepared in line with the consumer's wishes or personal needs,
b) Delivery of goods that are perishable or whose expiration date may exceed,
c) From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; to the delivery of those whose return is not suitable in terms of health and hygiene,
d) Goods that are mixed with other products after delivery and cannot be separated due to their nature,
e) If the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods, the books, digital content and computer consumables offered in the material environment,
f) Delivery of periodicals such as newspapers and magazines, other than those provided under the subscription agreement,
g) Evaluation of leisure time for accommodation, transportation of goods, car rental, food and beverage supply and entertainment or rest, which must be done on a certain date or period,
h) Services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer,
i) Before the expiry of the right of withdrawal, the services started with the approval of the Consumer, and
j) It does not apply to contracts regarding goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the Seller or the supplier.
8.3- In the event that the consumer exercises his right of withdrawal, the Seller or the provider is obliged to return the total amount received within 14 (fourteen) days at the latest from the date of receipt of the withdrawal notice, and any valuable papers and similar documents that put the Consumer under debt, without incurring any expense to the Consumer.
8.4- The consumer shall not be liable for changes and deteriorations that occur if the consumer uses the goods in accordance with its operation, technical specifications and usage instructions.
8.5- Unless the Consumer makes an offer that the Seller will take the goods back, the Consumer has to send the goods back to the Seller within 10 (ten) days from the date of the notification regarding the use of the right of withdrawal.
8.6- As stated in clause a of paragraph 1 of Article 15 of the Regulation on Distance Contracts, Consumers do not have the right of withdrawal for products specially prepared for the person.
8.7- Orders with the status of "Delivered for Cargo" cannot be canceled during the cargo delivery phase.
8.8- For orders with the status of "Shipped to Cargo", our Customers are required to return the cargo to the cargo company without opening the box of the product. 8.1. The provisions of the article are reserved.
The company to which the withdrawal notification will be made;
Title: PÈRA BRIDAL - PELİN BULUT
Address: Mevlana Cad. No:55/1 Beykoz İstanbul
Phone:
Fax:
Email:
Customer service:
9. EVIDENCE AGREEMENT AND AUTHORIZED COURT
9.1. Seller records (including records in magnetic media such as computer-sound recordings) constitute conclusive evidence in resolving any disputes that may arise from this Agreement and/or its implementation; Consumer Arbitration Committees are authorized up to the value declared by the Ministry of Industry and Trade, and in cases exceeding the Consumer Courts and Enforcement Offices in the place of residence of the consumer and the seller.
9.2. The consumer declares, accepts and undertakes that he has read all the conditions and explanations written in this Agreement and the order form that form an integral part of it, that he has received, reviewed and fully accepted the sales conditions and all other preliminary information.